Refund Policy

Last updated: 2026-09-18

This policy applies to paid subscriptions to the CrestRate API operated by CrestRate.

Try before you pay

Every account starts on the Free plan with 1,000 requests per month, with no card required and no time limit. We ask you to validate the Service on the Free plan before subscribing — it uses the same data, the same endpoints, and the same response format as paid plans.

14-day refund on your first paid subscription

If you are dissatisfied with your first paid subscription, email [email protected] within 14 days of the initial charge and we will refund it in full. No explanation required.

This applies once per customer, to the first paid subscription only.

Renewals

Renewal charges — monthly or annual — are not refundable. You can cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period and you keep access until then. We send a reminder before annual renewals.

Upgrades and downgrades

Upgrades take effect immediately and are prorated by our payment processor. Downgrades take effect at the end of the current billing period; we do not refund the difference for the period already paid.

Unused quota

Quota does not roll over and unused requests are not refundable. Quotas reset at the start of each calendar month (UTC).

When we will refund beyond this policy

We will refund, prorated, if:

• a sustained outage materially prevented you from using the Service and was caused by us;
• you were charged after cancelling, or charged twice for the same period;
• you were charged on a plan you did not select.

Contact [email protected] with your account email and, where relevant, the invoice number.

Statutory rights

If you are a consumer, this policy does not limit rights you have under applicable consumer law, including any statutory right of withdrawal.

How to request a refund

Email [email protected] from your account email address. We respond within 5 business days. Approved refunds are returned to the original payment method through Stripe and typically appear within 5–10 business days depending on your bank.

Contact

CrestRate · [email protected]